Shipping policy

1. Overview

This Shipment Policy explains how orders are processed, shipped, and delivered. It applies to all orders placed through our website and direct sales channels.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
    International orders are processed within 3-11 working business days after payment confirmation.

  • Business days are Monday to Friday, excluding UK public holidays.

  • Custom or made-to-order products may require additional processing time. This will be communicated before order confirmation.

3. Shipping Destinations

  • We currently ship within the United Kingdom.

  • International shipping may be available on request and is subject to additional costs, duties, and delivery times.

4. Shipping Methods and Carriers

  • Orders are shipped using reliable third-party couriers.

  • The shipping method is selected based on order size, weight, and destination.

  • Tracking information will be provided where available.

5. Shipping Costs

  • Shipping costs are calculated at checkout or quoted separately for trade and bulk orders.

  • Delivery charges depend on package size, weight, and delivery location.

  • Any additional charges (e.g. remote area surcharge) will be communicated before dispatch.

6. Estimated Delivery Times

  • Standard UK delivery: 2–5 business days after dispatch.

  • Delivery times are estimates only and may be affected by courier delays, weather conditions, or other factors outside our control.

7. Dispatch Confirmation and Tracking

  • Once your order is dispatched, you will receive a confirmation message.

  • If tracking is available, a tracking number will be provided.

8. Delays and Delivery Issues

  • We are not responsible for delays caused by couriers or events beyond our control.

  • If your order has not arrived within the estimated timeframe, please contact us so we can assist with an enquiry.

9. Damaged or Missing Items

  • Please inspect your order upon delivery.

  • Any damaged, missing, or incorrect items must be reported within 48 hours of receipt.

  • Where possible, photographic evidence should be provided.

10. Failed Deliveries

  • If a delivery attempt fails due to incorrect address details or recipient unavailability, re-delivery costs may apply.

  • It is the customer’s responsibility to ensure accurate delivery information.

11. Collection and Trade Orders

  • Collection may be available by prior arrangement.

  • Trade and bulk orders may have separate delivery terms, which will be agreed in writing.

12. Contact Information

For shipping-related enquiries, please contact us using the details provided on our website or order confirmation.

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